all_inboxUnified Identity Engine

Omnichannel
operating.

Unify WhatsApp, SMS, Email, and Instagram into a single conversation session. BizzBuzz links cross-channel identities to one contact — resolving the "Who is this?" problem forever.

sensorsLive Agent Presence
forumWhatsApp
Hey, check my email about the order HD-BRN.
smart_toyAI Agent
Checking your history across channels...
mailEmail
Order HD-BRN is 'Dispatched' — expected Jan 9.
timerSLA Center
Assigning to Logistics Team. FRT: <2 min ✓
Type internal note (@mention)...
PA
Identity Match99.9%Cross-platform deduplication
Relay Latency<500msSub-second message delivery
CapacityEnterprise100k+ monthly messages
Uptime99.99%Redundant infrastructure
All Channels Unified

Single source
of truth.

Every channel, one session. No context switching, no duplicate contacts, no dropped threads.

forum

WhatsApp Business

Primary
mail

Email

Unified
sms

SMS

Unified
photo_camera

Instagram DMs

Unified
call

Phone / Missed Call

Unified
qr_code

QR Code Scans

Entry
Infrastructure

Built for enterprise teams.

hub

Omnichannel Session OS

BizzBuzz backend unifies WhatsApp, SMS, and Email into a single session object. AI maintains full context across channels without losing conversation history — ever.

Identity Unification Logic
group

Agent Collision Guard

Real-time viewing signals and claim-ticket architecture prevents multiple agents from responding to the same customer. If someone is typing, we block your send.

30s Stale Marker Logic
speaker_notes

Internal Sidechains

Append private internal notes and @mention teammates for collaboration directly within the customer thread. Completely invisible to the end customer.

Audit-ready Internal Ledger
timer

SLA Intelligence

Smart timers track First Response Time (FRT) and Resolution Time per ticket. Automatically escalates 'Stale' tickets to active agents when SLA is at risk.

Auto-escalation Engine
Collaboration Engine

Zero agent
collision.

Our real-time Presence API tracks active agents on every thread. If someone is reading, you'll know. If someone is typing, we block your send.

ads_click

Live Presence Markers

See who's viewing a ticket in real-time — avatars appear at the top of every thread.

lock

Typing-State Locks

When an agent starts typing, a millisecond lock prevents double-replies from other agents.

timer

SLA Auto-Reassignment

Stale claim tickets (30 min threshold) are automatically bumped back to the queue.

Ready to scale?

Join the
unified.

Enterprise Ready
Direct Meta Sync
99.99% Uptime SLA

Consolidate your stack and transform support from a cost center to a conversion engine.

The omnichannel OS your team deserves.

No credit card required · Setup in under 5 minutes