Privacy Policy

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Last Updated: April 7, 2026

At BizzBuzz, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website or use our omni-channel support and CRM services.

1. Information We Collect

We collect information that you provide directly to us, as well as data gathered from the communication channels you connect to BizzBuzz. This includes:

  • Account Data: Name, contact information (email address, phone number), and billing details.
  • Unified Contacts (The Conversation OS): Information processed on your behalf across all connected channels (WhatsApp, Instagram, Messenger, SMS, Web Chat, and Email), including chat histories, physical device characteristics (screen resolution, timezone, language, User-Agent), and social media profile metadata.
  • Usage Data: How you interact with our admin dashboard and services.

2. How We Use and Process Your Information

We use the information we collect to operate our platform, including:

  • Unifying customer profiles across multiple messaging channels.
  • Artificial Intelligence (AI): We use AI models to process communications. This includes intent detection, sentiment analysis, lead scoring, and generating automated responses (AI Copilot/Agents) to assist your customer support efforts.
  • Processing transactions, sending newsletters, and managing marketing broadcasts (Email/WhatsApp).
  • Providing technical support and improving our services.

3. Information Sharing and Integration Partners

To provide our omni-channel services, we must share data with integration partners. This includes:

  • Messaging Providers: Meta (WhatsApp, Instagram, Messenger), Twilio (SMS), and email service providers to route messages correctly.
  • AI Providers: Secure, isolated processing of message content to enable intent recognition and automated replies.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including AES-256 encryption at rest and isolated data segments per organization. However, no electronic transmission or storage method is 100% secure.

5. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date on this page or providing direct notification within the app for significant changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@bizzbuzz.com.