System Capabilities Hub

ELITE
ARCHITECTURE.

From autonomous negotiation layers to global delivery infrastructure, BizzBuzz provides the essential protocol for horizontal scale.

campaignWhatsApp Marketingelectric_boltAutomationsradarLead Intelligenceall_inboxUnified InboxanalyticsAd AttributionpaymentsPaymentscalendar_todayAppointmentsalternate_emailEmail MarketingsmsSMS Marketingshopping_carteCommerce Sync

CONVERSATIONAL ARCHITECTURE

smart_toy

Conversation OS

Real-time AI brain that classifies intent (purchase, support, churn), scores leads 0–100, and tracks channel health across WhatsApp, SMS, and Email.

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psychology

Intent Detection Engine

Sub-100ms NLP classification detects 10+ intent types: purchase inquiry, booking request, complaint, churn signal, and more — routing each automatically.

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all_inbox

Unified Inbox

Single session object merges WhatsApp, SMS, Instagram DMs, and Email. One agent, one contact, zero context loss across channels.

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group

Agent Collision Guard

Real-time presence API and claim-ticket architecture prevents multiple agents from replying to the same customer simultaneously.

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OMNICHANNEL PROTOCOLS

chat

WhatsApp Business OS

Direct Tier-1 WhatsApp Cloud API access. Send broadcasts to thousands, build interactive Flows (forms, bookings, payments) embedded inside chat.

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alternate_email

Email Marketing

AI-personalized campaigns with behavioral segmentation, smart scheduling, open/click tracking, and drip automation sequences.

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sms

SMS Marketing

High-deliverability SMS campaigns with OTP flows, transactional alerts, and link-tracking to drive conversions from every text sent.

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share

Multi-Channel Sync

Instagram DMs, Messenger, and Google Business Messages unified in one backend — with cross-channel identity matching to avoid duplicate contacts.

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TRANSACTIONAL INFRASTRUCTURE

payments

WhatsApp Payments

Native in-thread payment collection via Razorpay and Stripe. Create payment links, negotiate pricing, track abandonment, and close deals without leaving the chat.

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analytics

Ad Attribution Engine

Closed-loop Meta Pixel sync tracks which ad drove which WhatsApp conversation and ultimately which sale. Real ROAS — not just impressions.

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calendar_today

Appointment Scheduling

Calendar integration lets customers self-book slots via WhatsApp Flows. Smart availability sync, auto-reminders, and rescheduling flows built-in.

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shopping_cart

eCommerce Sync

Deep Shopify and catalog integration. Send product cards, check order status, recover abandoned carts, and push post-purchase review requests automatically.

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INTELLIGENCE & AUTOMATION

electric_bolt

Automation Engine

12+ behavioral and intent-based triggers (missed call, ghosted lead, pricing page visit, negative sentiment) → action chains (WhatsApp, tag, CRM update, webhook).

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radar

Lead Intelligence

Predictive behavioral scoring, ghost detection, omni-channel event logging, and revenue attribution from first click to final close.

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trending_up

Growth Signals

AI-generated alerts surface high-severity opportunities: repeat pricing page visitors, churning customers, pending payments, and ghosted high-value leads.

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admin_panel_settings

RBAC & Departments

Granular role-based access. Isolate sales, support, and operations teams. Set routing rules and SLA targets per department.

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